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Guide for patients

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Guide for patients

We appreciate your preference for our hospitals.

Need anything? Don't hesitate to ask. In this page you will find the information you need so that your visit will be as pleasant as possible.

01. Guide for patients
We're always ready and glad to help
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02. Guide for patients
Planning your visit

The last thing we want is for you to forget something before visitng us. We want your process with us to be agile and efficient. Consider the following before planning your trip.

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1. Contact our Department of Patient Care Services
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For services requested by out-of-state or international patients, please contact our Department of Patient Care Services.

Department of Patient Care Services

US Toll Free:

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In Monterrey:

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2. Tell us your needs
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When you contact us, we will request a brief description of the service you require, as well as some basic personal information (name, address, telephone number where you can be reached). Afterwards you will be requested to complete a clinical form to provide us important information about your visit.

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3. Relevant medical material and scheduling appointments
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If deemed convenient, your coordinator will request delivery of the relevant medical material (clinical trials, whether digital or on paper, x-rays and/or any other document necessary for review by the attending physician in Monterrey).

It is important that you tell us the dates you wish or need to visit us.

Our goal is to provide high quality tailored healthcare services and guarantee a pleasant stay for all of our foreign patients and their families.

Once this information is complete, the department of Patient Care Services will schedule an appointment with the adequate physician.

After the physician appointed by TecSalud has reviewed the case, he shall deliver an opinion you shall promptly receive. If applicable, such opinion will include a budget with all of the aspects of your treatment.

Please note that this budget is only an estimate. There may be variations due to the evolution of your particular case after having started treatment.

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4. What else can we do for you?
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  • Personal assistance and support about medical treatments, services and payment methods.
  • Support in administrative procedures (admissions, discharges, transportation and pre-admissions).
  • Care and follow-up of problems and suggestions for the patient.
  • Guided tours of the selected hospital.
  • Interpreter services throughout the patient's visit.
  • Assistance with travel arrangements services including hotel and transportation reservations.

Our hospitals are located in Monterrey, a great city for healthcare trips.

At TecSalud hospitals you receive support from nurses, physicians and every member of our personnel. Our facilities are fully accessible and our Patient Care Services Office is always at your service. 

Contact our coordinators for your particular case. Our specialists will analyze your situation and will recommend the most suitable treatments and procedures.

Some of the clinical procedures performed in our hospitals and sought out by international patients are:

  • Angioplasty
  • Coronary bypass
  • Spine surgery
  • Plastic and bariatric surgery
  • Robotic surgery
  • Heart valve surgeries
  • Knee and hip replacement
  • Cancer treatments

For your convenience, we have agreements with a great number of national and international insurance providers. Continue reading to verify if your insurance company is participating.

Remember that our admissions personnel can provide orientation on insurance matters and refer you to the corresponding department. 

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5. Planning your trip
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After approval and acceptance of the budget presented to you, we can help with the planning of your trip. 

We can help with everything: from your departure and arrival in Monterrey, hotel recommendations and reservations, preferred rates and other exclusive benefits, to transportation and information for moving around the city during your stay. 

Rest assured we will do everything possible to make sure you have a relaxed and pleasant stay.

Upon arrival at our facilities we will guide you through the admissions process. You are in the best hands: our highly skilled medical and nursing personnel.

The Department of Patient Care Services is at your service for any question or need you may have throughout your stay in Monterrey.

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Arriving in Monterrey, Mexico
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Monterrey has an international airport and a central bus station which connects the whole country and a great number of international cities. 

Our Patient Care Services may assist you with your travel concerns. In addition, Monterrey has easy road access from anywhere in the country.

Tell us where you're coming from and we shall find the best option. If you're visiting from abroad, we recommend contacting the corresponding authorities in order to verify the requirements for entering into Mexico.

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Participating hotels
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If you require guidance about lodging in the city, call us and we'll be glad to assist you.

We have special rates agreements with different hotels. When making your reservation mention that you are coming with us in order for them to apply the appropriate fee.

Subject to availability.

  • Hampton Inn Galerías- Obispado
  • Safi Towers (Pino Suárez, Centro)
  • Courtyard Marriot San Jerónimo
  • Safi Valle
  • Holiday Inn Monterrey Valle
  • Novotel Monterrey Valle
  • Four Points Galería by Sheraton
  • Hotel Fiesta Inn Valle
  • Hotel Westin Monterrey Valle
  • Hotel Comfort Inn
  • Hotel Wyndham Monterrey, Valle Real
  • Hotel Grand Fiesta Americana Mty Valle
03. Guide for patients
During your stay

Our hospitals have a world class infrastructure. We are internationally well-known for the quality of our services and the safety provided to our patients.

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At your arrival you will be welcomed by the coordinators from the Department of Patient Care Services. They will guide you through our facilities and give you a map of the selected hospital and its surroundings, in addition to a list of the services provided by Patient Care Services Office:

  • Scheduling medical appointments.
  • Assistance with payment methods.
  • Locating banks and other establishments in the city.
  • Hotel reservations
  • Religious/spiritual assistance
04. Guide for patients
After your stay

Be sure to gather and take all of your belongings with you, such as medical exams and other material acquired throughout your visit.

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If you wish to contact us later on, we shall be glad to assist you. Make sure you have the name of your physician and the dates you visited the hospital for the first time. 

05. Guide for patients
Insurance providers

We have agreements with insurance companies, and our hospitals have highly qualified personnel who can help you with paperwork, if you have medical insurance.

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In order to expedite the process, please make sure you have the following information with you:

  • Notice of injury/illness form, completely filled out
  • Medical report form (attending physician), completely filled out
  • For patients of legal age, an official ID (Driver's License or Passport).
  • Insurance Company Card.

These documents shall be rendered during the first 24 hours after admission.

In the event of a car accident:

  • Render the approval letter of the insurance company at the information offices located in the hospital (the approval letters are issued by an adjuster).
  • If you do not have an approval letter please ask for information at the Insurance Information Desk.

We have agreements with the top insurance companies. Here is a list of participating insurance companies: 

  • ACE Seguros
  • Allianz México
  • Alico
  • AXA Seguros
  • Banorte Generalli
  • BUPA
  • General de Salud
  • GNP
  • Inbursa
  • MAPFRE
  • MediAccess
  • Metlife
  • Multiva
  • Primero Seguro
  • Preventis
  • Interacciones
  • Royal Sunalliance
  • Seguros Interacciones
  • Seguros Monterrey New York Life
  • Seguros Tepeyac
  • Seguros Panamericana
  • Zurich Vida Compañía
  • AETNA Global Benefits
  • Cigna International
  • International SOS Assistence

Robbie